During this period, you can try the product and examine it as you would if you were purchasing something in a physical store.
The product must be in the same condition in which you received it and must not be damaged in any way. You are authorized to remove the product from its packaging, unless it is sealed.
Diamond Rock is committed to providing fast and reliable delivery services to our customers. We work with trusted carriers to deliver packages safely and on time.
Once a package is shipped, Diamond Rock is no longer responsible for its delivery. However, if the package is lost during transit, we promise to provide a full refund to our customers.
When you place an order on our website, we will provide you with a tracking number and carrier contact information. Please note that the estimated delivery date may vary depending on various factors, such as delivery location, weather conditions, and unforeseen events.
If you receive a package damaged during shipping, please contact us immediately so we can investigate the incident and find a solution. If the package is deemed lost, we promise to provide a full refund to our customers.
Diamond Rock undertakes to respect the delivery times announced at the time of ordering, except in cases of force majeure or unforeseen circumstances.
Diamond Rock ensures that its customers have received their package by requesting a signature or offering a delivery confirmation option. If the carrier confirms “Your package has been delivered to your mailbox,” we consider the delivery to have been successful and no refund will be issued.
We comply with all French delivery laws and regulations and are available to answer any questions or concerns you may have regarding our delivery policy.
Delivery rates in France
|
Delivery options |
delivery time | Price |
|---|---|---|
|
Standard delivery |
Delivery in 2 – 4 working days | Free |
|
Express Delivery |
Delivery within 24 hours to 2 working days | 30.00€ |
EU International Delivery Rates
|
Delivery options |
delivery time | Price |
|---|---|---|
|
Standard delivery |
Delivery in 2 – 8 working days | 20.00€ |
|
Express Delivery |
Delivery in 1 – 3 business days |
45.00€ |
DOM-TOM Delivery Rates
|
Delivery options |
delivery time | Price |
|---|---|---|
|
Standard delivery |
Delivery in 7–10 working days | €19.99 |
|
Express Delivery |
Delivery in 2 – 5 working days |
50.00€ |
important :
For customers in overseas departments and territories (DOM-TOM), we offer free delivery for all orders over €130.
PLEASE NOTE:
The delivery times mentioned are given as an indication and may vary depending on local conditions, periods of high activity (e.g. end of year holidays) or possible delays related to customs or climatic hazards. We recommend that you allow an additional margin for your urgent shipments. Diamond Rock cannot be held responsible for transport delays attributable to postal services or carriers.
Return and Refund Policy
Thank you for choosing DiamondRock Store for your jewelry purchases. We are committed to providing a satisfying shopping experience for our customers. To ensure your satisfaction, please carefully read our return and refund policy below:
Return Notification:
If you decide to return the items, please notify us within 14 days of receiving your order. You can do this by completing the return form available on our website or by using the withdrawal form template below. You can also contact us by email at contact@diamondrock.store.
Return time:
Returned items must reach us within 14 days of your return notification. After this period, we reserve the right to refuse the return.
Condition of returned items:
Returned items must be in their original condition, unworn, undamaged, and accompanied by all original accessories and packaging. We reserve the right to refuse a refund if the returned items do not meet these conditions.
Refund processing:
Once we receive your return package, we will inspect the returned items. If the items meet our return conditions, we will refund your money to the original payment method used for purchase, unless you prefer a different refund method.
Refund period:
The refund will be made within 20 days following receipt of your return package and validation of the returned items.
Exceptions:
Please note that personalized or engraved items are not eligible for return or refund unless there is a manufacturing defect or error on our part.
We reserve the right to modify our returns and refund policy at any time without prior notice. In the event of a dispute, the most recent version of our policy will prevail.
We thank you for your understanding and cooperation. If you have any additional questions or concerns, please do not hesitate to contact us.