General Conditions of Sale
1 – Purpose and scope of application
These general terms and conditions of sale apply to all sales of products by our company. Consequently, the placing of an order by a customer implies the customer's unconditional acceptance of these terms and conditions of sale, unless otherwise agreed in writing between our company and the purchaser. These general terms and conditions of sale are subject to change without notice.
Any document other than these general terms and conditions of sale, including catalogs, brochures, advertisements, and notices, is for informational and indicative purposes only and is not contractually binding. Our customers undertake not to use these documents in any way that could infringe our company's industrial and intellectual property rights and undertake not to disclose them to any third party.
2 – Orders
An order is understood to mean any order for our products, accepted by our company, accompanied by the payment of a deposit possibly provided for on the order form. Orders sent to our company are irrevocable for the customer, unless accepted in writing by us.
All orders that we accept to execute are so, provided that the customer presents sufficient financial guarantees, and that he will actually pay the amounts due on their due date, in accordance with the legislation. If our company has serious or specific reasons to fear payment difficulties from the customer on the order date or after it, our company may make acceptance of the order or its continued execution subject to cash payment. Our company will also have the right, before accepting any order, to require the customer to provide its accounting documents and in particular profit and loss accounts, even forecasts, allowing it to assess its solvency. In the event of refusal by the customer, and without any sufficient guarantee being offered by the latter, our company may refuse to honor the order placed. The customer will not be able to argue an unjustified refusal of sale, and will not claim compensation for any reason whatsoever.
3 – Deadlines
Delivery times are provided for informational and indicative purposes only. They depend on carrier availability and the order in which orders are received. Any delay in relation to the initially planned indicative delivery times shall not justify compensation, penalty, or cancellation of the order placed by the customer and recorded by our company.
4 – Transport
The transfer of risks on the products sold by our company takes place upon delivery of the products to the carrier or upon leaving our warehouses.
Our company cannot be held liable under any circumstances for events occurring during transport, destruction, damage, loss or theft, even if we have chosen the carrier.
5 – Reception
The unconditional acceptance of the products ordered by the customer covers any apparent and/or missing defect.
In the event of damage to the delivered or missing goods, it is the customer's responsibility to make all necessary reservations in writing on the carrier's consignment note, and by registered letter with acknowledgment of receipt to our company within 14 days following delivery, providing all necessary justifications.
No return of goods may be made by the customer without the prior written consent of our company.
6. The guarantee
6-1. Conditions of the guarantee
Diamond Rock jewelry is guaranteed for life, from the date of purchase: this guarantee covers technicality and
manufacturing only and applies under the following conditions:
- Valid for life from the date of purchase
- Upon presentation of the purchase invoice
- The guarantee applies to jewelry purchased in France or internationally
- Jewelry purchased on the e-store benefits from the in-store guarantee
6-2. Example of cases covered by the guarantee:
- Manufacturing defects on a clasp
- Manufacturing defects on the mesh
- Manufacturing defects related to welds
- Manufacturing defects related to the settings
6-3.Example of cases not covered by the warranty:
- Natural wear and tear of the jewelry
- An accident, a fall causing the case of the jewel to be damaged: for example, a watch glass cracked due to an impact
- Abusive or improper use, such as deterioration of the jewelry following contact with a product
maintenance, scratches on gold and silver
- The loss of a jewel
- Counterfeits
6-I – Guarantee of hidden defects
Our company guarantees its products against hidden defects in accordance with the law, customs, case law, and under the following conditions.
In the event of defective goods, we are only required to replace these goods, subject to verification of these defects. To be considered, complaints must be sent to us within three months of the delivery date.
Defects and deterioration of delivered products resulting from abnormal storage and/or conservation conditions at the customer's premises will not give rise to the guarantee owed by our company. Furthermore, we will only be liable for the replacement of defective goods free of charge, without the customer being able to claim damages for any reason whatsoever.
The warranty only applies to products entirely manufactured by our company.
7 – Rates
The current rate may be revised at any time. Any price change will automatically apply on the date indicated on the new rate.
8 – Payment
Our deliveries are payable at our head office. Payment terms are 30 days end of month. We reserve the right to require cash payment. Any amount not paid by the due date will result in the customer paying penalties set at three times the legal interest rate, as well as a fixed compensation for recovery costs of €75. These penalties are due automatically and will be automatically debited from the customer's account.
9 – Retention of title
Until full and effective payment of the price, our company remains the owner of the goods sold. Full payment will constitute a transfer of ownership; however, the buyer becomes responsible for the items upon delivery, with the transfer of possession constituting a transfer of risk.
10 – Attribution of jurisdiction – Applicable law
The clauses appearing above are applicable to export sales.
Any dispute regarding the application of these general terms and conditions of sale and their interpretation shall be brought exclusively before the Commercial Court of Narbonne. In all cases, only French law shall apply.
Contact us at contact@diamondrock.store for any questions regarding refunds and returns.
11 – Delivery and returns
Diamond Rock is committed to providing fast and reliable delivery services to our customers. We work with trusted carriers to deliver packages safely and on time.
Once a package is shipped, Diamond Rock is no longer responsible for its delivery. However, if the package is lost during transit, we promise to provide a full refund to our customers.
When you place an order on our website, we will provide you with a tracking number and carrier contact information. Please note that the estimated delivery date may vary depending on various factors, such as delivery location, weather conditions, and unforeseen events.
If you receive a package damaged during shipping, please contact us immediately so we can investigate the incident and find a solution. If the package is deemed lost, we promise to provide a full refund to our customers.
Diamond Rock undertakes to respect the delivery times announced at the time of ordering, except in cases of force majeure or unforeseen circumstances.
Diamond Rock ensures that its customers have received their package by requesting a signature or offering a delivery confirmation option. If the carrier confirms “Your package has been delivered to your mailbox,” we consider the delivery to have been successful and no refund will be issued.
We comply with all French delivery laws and regulations and are available to answer any questions or concerns you may have regarding our delivery policy.